CLICK & COLLECT
Mon-Fri - 9am to 6pm. Please allow between 2-10 working days for your items to be ready for collection. Customers will receive a second 'Awaiting Pickup' email to notify their order is now ready for collection. Once you have been notified you must collect within 2 days.
STANDARD DELIVERY
The Orchard uses UPS to deliver items under 70kg anywhere in Ireland and Northern Ireland from Tuesday-Saturday. Deliveries are dispatched and you should then receive your item within the next 5 to 10 working days. Please take note that The Orchard does not deliver on weekends or bank holidays.
Please note: During busier periods our deliveries may exceed 10 working days. However our team will be working hard to get your order out as quickly as possible.
On delivery of the order to the specified delivery address, you will digitally sign for the order but if we miss you, we'll leave a calling card so you can easily rearrange delivery.
Goods remain property of The Orchard until signed for.
BARBECUES DELIVERY
(Delivery, Assembly & Removal of Packaging)
RATES:
- Dublin: €150
- Meath, Kildare, Wicklow: €200
- Wexford, Carlow, Kilkenny: €250
- Offaly, Westmeath, Longford: €250
- Roscommon, Galway, Clare: €250
- Limerick, Tipperary, Waterford: €250
- Cork, Kerry, Mayo, Sligo, Leitrim, Donegal, Derry: €280
HOLDING FURNITURE
We will hold all furniture orders for a maximum of 4 weeks. In the event an order cannot be accepted a storage fee will apply. Our storage fee is €150 per week per pallet (Storage is only permitted for an additional 4 weeks)
FURNITURE DELIVERY
The Orchard delivers furniture or orders over 30kg throughout Dublin City, Dublin County & Kildare. The Orchard uses Etmar Ltd to deliver furniture throughout Ireland and Northern Ireland. These items will be delivered to you unassembled. Once an order is placed preferred carrier will be in touch to arrange a suitable delivery date.
RATES:
- Dublin and Greater Dublin: €70 per set
- Leinster: €90 per set
- Outer Leinster Area: €120 per set
- Further Areas: €130 per set
ORCHARD DELIVERIES
(Drop Service Only with Level 5)
RATES:
- Celbridge, Leixlip, Lucan: €30
- Maynooth, Straffan, Newcastle: €40
- Dublin and Greater Dublin Area: €50
RETURNS
Please check the contents of your package on arrival. Should any items be damaged during delivery, it is important that you notify upon opening the package. Also, please keep all packaging materials from the delivery.
Here at The Orchard we are passionate about our products and service. If you are for any reason not satisfied with your purchase we'll be happy to offer you an exchange or refund on any merchandise that is returned in its original condition, with original packaging and delivery receipt within 7 days. Please allow up to 48hours for your return to be processed.
We accept returns in store.
This does not affect your statutory rights.
FURNITURE RETURNS
Under the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you have the right to return any items purchased online provided that:
- It is within 14 days of delivery receipt.
- The goods are in perfect condition and have not been assembled.
- The goods are in their original packaging and fit for resale.
- A pickup and restocking fee of 20% of the items sell value will apply for furniture returns. This will cover the pickup of your furniture and internal administrative costs. Please get in touch with customerservice@theorchard.ie to arrange pickup and refund.
- Bespoke furniture pieces that have been customised outside of our standard fabric ranges cannot be exchanged or refunded.
- Please note that for hygiene reasons, mattresses and bed sets cannot be returned unless they are in their original packaging and the seal has not been broken.
This Returns Policy is in accordance with the European Directive on Consumer Rights (Directive 2011/83/EU), the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
ALTERNATIVELY:
If any returns need to be made due to the above reasons please notify us with an email to info@theorchard.ie noting your name, order number and item details before returning the package to the below address. Please note that cost for posting back a return is responsibility of the customer.
Return Delivery Address: Attention: Online Purchase Return, The Orchard, Dublin Road, Celbridge, Co Kildare.
Refunds will only be made to the original credit or debit card of purchase.
CANCELLATION
If for any reason you would like to cancel an order this may be done by contacting our online support on info@theorchard.ie. You will only be able to cancel orders up till 5pm on the day of order.
We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of these Terms.
RISK AND OWNERSHIP
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership in the products until goods have been signed for.