How Do We Protect Your Information?

Your privacy is very important to us and therefore any information that you upload on our website including any payment card information will be stored securely by Realex. We endeavour to protect your information in the following ways:

When you place an order, we offer the use of a secure server. A secure server encrypts all of the information you input before it is sent to us, thus protecting your confidential data from unauthorised use;

We will not request information which is excessive for our purposes;

Try, with your assistance, to keep any information we hold about you up to date and accurate;

Protect your data against unauthorised use.

We follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.


What are cookies?

Cookies are small text files stored on your device by a web browser (e.g Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies, visit or

What do cookies do?

Cookies perform many different tasks within our website; however their key role is to remember your preferences so we can give you an improved service. If you've ever placed items in your basket, had to leave our site and returned later to find the items still in your basket, this is an example of one of our cookies in action.

How do cookies help when you visit our site?

Cookies allow us to treat you as an individual; using knowledge gained from your previous visits and preferences we can tailor our site so that it is more personal to you, allows you greater interactivity and is easier to use.

Managing Cookies

Can I disable cookies from you website?

It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, which will have a detrimental impact on your shopping experience and mean that you only have limited access to personalised areas of the site. Without access to the information on these cookies it is difficult for us to analyse the performance of our site. This is essential for us to continually improve our service.

Cookies are an essential part of how our site works and you will need to have cookies enabled to place an order. If you don't wish to enable cookies, you'll only be able to browse the site.


By giving information to The Orchard, you agree that it will be shared within The Orchard.

The Orchard may use your personal information as follows:

  1. To process your payments.
  2. To fulfill your order and administer your account.
  3. To disclose information about you to any relevant regulator, if they require it or to anyone else if there is a legal duty to do so.
  4. To run any prize draw or competition you may enter.
  5. To send you reward card mailers and other promotional material for our products and services. We may also telephone or email you to discuss account details or for market or service research.

The Orchard will carry out internal checks for fraud prevention purposes and may pass your information to third parties to assist in preventing fraud.

For both your protection and ours, when you log in to your account, open a new account or place an order online, The Orchard will collect information from your computer or mobile device setting, such as an IP address, software and plug-in information and screen resolution. This information is used to create a device fingerprint which will enable us to carry out checks, both internally and using third party authentication services (such as RSA’s Risk Based Authentication Service, eFraudNetwork) for fraud prevention purposes. This will assist in;

  • preventing you and us from suffering fraudulent transactions
  • reducing instances of identity theft that may impact on you
  • identifying computers or mobile devices that are hijacked and used illegally to effect unauthorised transactions

Only data and technical information which cannot be used to identify individuals will be shared with our service providers. If you wish to receive further information please contact us at the address above.

| For Everything You Love |