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WEBSITE TERMS & CONDITIONS


Welcome to the The Orchard website at www.theorchard.ie. Please take a moment to read these terms and conditions including our policies (collectively the “Terms”) to understand how they apply to your use of our website and any products or services that may you may order online.

If you have any questions regarding our website, the Terms, products or services, email info@theorchard.ie.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

1. GENERAL TERMS

References in these Terms and Conditions to “we”, “us” and “The Orchard” are a private company registered in Ireland under company number 110850, registered office Orchard Home and Garden (Celbridge Limited), Dublin Road, Celbridge, Co Kildare, VAT No. 4804136R.

Terms and conditions apply

These Terms apply to your use of this website. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms.

Online purchases from our website are subject to these Terms. Certain additional Terms below apply specifically to online purchases.

Amended or updated terms

We may periodically update or change the Terms, without notice. You should check them from time to time as your continued use of our website will mean you accept any updated or revised Terms.

Use of our website

You are welcome to browse or use our website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software or the creation of any links to our website from any other site whatsoever is strictly prohibited. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence or extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

Marketing

You are free to opt out of receiving our marketing material at any stage by unsubscribing on the link at the bottom of all email marketing, alternatively you can email info@theorchard.ie. It may take up to one month for your profile to be updated.

 

The Orchard Sales 

Terms & Conditions:

The following T & C's apply during sales periods at The Orchard. All sale will exclude the following, Hot offers, Special Offers, Neptune, food, books & orchard home are excluded from promotional sales

The following exclusions apply during sales period at The Orchard

All sale will exclude the following Hot offers, Special Offers, Neptune, food & books   

 

The Orchard Bounce Back Coupon

The bounce back coupons do not apply to existing promotion items, Neptune,Flamant, cafe, food & books,orchard bespoke, pets/aquatics & Halloween 

The bounce back coupon can only be used on non sale items and cannot be redeemed for cash. 

 

Privacy policy & Information Security

Your privacy is very important to us and therefore any information that you upload on our website including any payment card information will be stored securely by Realex.

We use cookies to identify the computer device with which you connect to our website.

We will not disclose, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law.

Whilst all reasonable efforts are taken to ensure that your personal information and/or credit card details are protected as they travel over the internet, we cannot guarantee the absolute security of any information you exchange with us.

Accuracy of website content

All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not however warrant that the content or information displayed is always accurate, complete and/or current.

Intellectual Property

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to us. You agree to sign all documents as we may reasonably require in order to assign any rights that you may acquire in the content of our website. You agree also to waive any moral rights in such content. You are permitted to view, print or store electronically a copy of any information on our website, including these Terms, solely for your personal, lawful, non-commercial use. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

Use of our logos, content and images

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.

Hyperlinks

External hyperlinks may appear on our website. The hyperlinks may not be construed so as to constitute a relationship between us and any linked third party or any endorsement by us of such third party and use of or reliance on any external links provided is at your own risk. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.

Disclaimers and Exclusions of Liability

Use of our website is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services. Notwithstanding any other provisions contained herein, our liability arising from any breach of these Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via this website.

2. ONLINE SHOPPING TERMS

These online shopping terms and conditions apply to all purchases ordered online at www.theorchard.ie. Please read them carefully and print a copy for future reference.

You are required to register with us before placing your first order online. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the terms of our website, including additional online shopping terms.

Online Registration

Registration on our online shopping site is conditional upon your specified delivery address being within certain specified areas. If your delivery address is not in an area where we deliver, your registration will not be completed. After you have registered, should you change your delivery address to an address which is not in an area where we deliver, your order will not be accepted. To register you will be required to provide certain information including personal details, payment card details and your delivery address. When registering with us you will be required to provide an email address and a password. Please keep your password private. The Orchard accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site.

Product Sales and Availability

All products displayed on our website are subject to availability. All prices shown on our website are quoted in Euros. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Colours

We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Gift cards

Gift cards may be purchased online and are subject to their own terms and conditions.

Pricing Policy

You will be charged the prices that are reflected online, subject to availability. Certain of the products are variable/random mass items. Whilst the average mass of the product is indicated on online as a guide to the cost, the actual product delivered to you may weigh slightly more or less than the average mass indicated. You will be charged the actual amount due in respect of the specific product delivered to you. The prices include VAT. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

A delivery fee will be charged for each order placed by you.

Offers

The Orchard retains the right to change any web offers or conditions without notice and these will only apply as stock lasts.

Methods of Payment

We will place a holding reserve of funds equal to the total value of your online order against the payment card tendered by you during the checkout process. Payment will be effected on finalisation of your order and prior to delivery.

By submitting your order, and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Stock Availability

We cannot always guarantee availability of stock and will endeavour to deliver as soon as it is back in stock.

Confirmation of Orders

Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. 

3. REWARD CARD

How it Works

The Orchard Reward Card programme allows you to accumulate points each time you make eligible purchases in The Orchard store, were you earn 1 point for every €1 you spend. These points are then converted into money off coupons that are sent direct mail for you to enjoy spending on anything in The Orchard. Also sent to you are special offer coupons for many different products including plants, interior furniture, free tea/coffee and so much more!

You can view your points online through our log in section, however redemption of points to done twice a year in March and September. Reward card coupons are all subject to product availability and expiration dates.

Benefits:

  • Special Offers and Savings redeemed in March and September
  • Vouchers to spend in store
  • Invitations to Orchard Reward Card Member Events
  • Pre-season previews
  • Sign up in store or online today and start collecting your points!

TERMS & CONDITIONS

The Orchard Reward Card programme allows you to accumulate points each time you make eligible purchases in The Orchard store. The scheme is run by The Orchard, Dublin Road, Celbridge, Co. Kildare. VAT No. 4804136R

You must present your Reward Card when you make a purchase in order to earn points on that purchase. You will earn 1 point for every €1 you spend.

It may take up to 14 working days to process your registration form and benefits will only apply from this day.

Eligible purchases are any purchases made in The Orchard. Excluded purchases may change from time to time at The Orchard’s discretion. 

In order to earn the points you have accumulated, you must have enrolled in The Orchard Reward Card programme by completing and returning an application form to The Orchard or by completing the online registration form.

Points have a value of €1 per 100 points. 

If we refund or adjust any of your purchases, we will make you the corresponding adjustment to the points on your Reward Card. For your security you may be asked to produce a form of I.D with your Reward Card at the time of redemption.

The Orchard may withdraw, cancel or change these terms and conditions at any time. If you use your card following a change in The Orchard Reward Card programme you will be deemed to have accepted the change. In each case, The Orchard will not be liable for any resulting loss or damage.

The Orchard Reward Cards shall remain the property of The Orchard at all times.

The Orchard will not be liable for any unauthorised use of your Reward Card or spend of your reward in any circumstances, including loss or theft. Please let us know promptly if you lose your card, or if you change any of your personal details.

By participating in The Orchard Reward Card programme, you consent to The Orchard retaining your information, including details of purchase, and using that information to inform you of offers and services which may be of interest to you. If you wish to be removed from our lists and have your Reward Card cancelled, you may do so at any time. More information on our how we look after your information can be found in our Privacy Policy.

These terms and conditions shall prevail over any other information provided in relation to the programme. Your statutory rights are unaffected. This contract shall be subject to the laws of Ireland.

4. GIFT CARD

Terms & Conditions

The Orchard is a trading name of The Orchard, a private company registered in Ireland under company number 110850, registered office Orchard Home and Garden (Celbridge Limited), Dublin Road, Celbridge, Co Kildare, VAT No. 4804136R.

  • The Orchard Gift Card is not a credit card, charge card, or cheque guarantee card.
  • The Orchard Gift Card is only valid at The Orchard Store.
  • When you are paying for your purchase, simply present The Orchard Gift Card for payment.
  • The amount of your purchase will be deducted from the value on the card.
  • You will be issued with a transaction receipt which will outline the transaction undertaken and the balance remaining.
  • Retain your gift card receipt.
  • Balance enquiries can be checked at any till point.
  • We reserve the right to amend terms and conditions, and any changes to these terms and conditions will be posted here.
  • This card has no expiry date.
  • This card is non-refundable and may not be exchanged for cash.
  • The Orchard excludes all liability for lost stolen and damaged gift cards.
  • The Orchard reserves the right to decline any gift card which has not been validly activated according to our procedures.

5. ONLINE ORDERS

DELIVERY 

Please check the contents of your package on arrival. Should any items be damaged during delivery, it is important that you notify upon opening the package. Also, please keep all packaging materials from the delivery.

Standard Delivery

The Orchard deliver items under 30kg anywhere in Ireland and Northern Ireland from Monday to Friday, 8.30am until 5pm. Deliveries are dispatched from The Orchard on the next working day after the order has been placed and you should then receive your item within the next 5 working days. Please take note that The Orchard does not deliver on weekends or bank holidays. 

You can track and trace your order through dpd.ie by following instructions in the email alert detailing the delivery details.

On delivery of the order to the specified delivery address, you will digitally sign for the order but if we miss you, we'll leave a calling card so you can easily rearrange delivery. 

Goods remain property of The Orchard until signed for.

Furniture Delivery

The Orchard uses Superior to deliver furniture or orders over 30kg throughout Dublin City, Dublin County & Kildare. The Orchard uses Roscrea Express to deliver furniture or orders over 30kg throughout Ireland and Northern Ireland. These items will be delivered to you unassembled. Once an order is placed preferred carrier will be in touch to arrange a suitable delivery date. The earliest that you may receive your item is within 7 working days from the time of your order.

Saturday Delivery

The Orchard are happy to organize delivery on a Saturday using our Orchard

 

RATES:

DPD Items Less than 30kg (Nationwide): €5.00

Roscrea Furniture Delivery over 30kg (Nationwide): €65.00 per pallette plus V.AT.

The Orchard Furniture Delivery with 2 man lift (Dublin City, Dublin County & Kildare): €50.00

 

Christmas Deliveries

Christmas is a time when there’s most pressure on delivery & courier companies. We will do our best to fulfill and have your order delivered for Christmas, but please allow at least 2 weeks to give yourself the best chance as not being disappointed. 

Cut off period for items larger than 30kg needs to be places by Sunday 15th December.

 

RETURNS 

If you are for any reason not satisfied with your purchase we'll be happy to offer you an exchange or refund on any merchandise that is returned unused, with original packaging and delivery receipt within 7 days. Please allow up to 48hours for your return to be processed.

We accept returns in store and via post. If any returns need to be made due to the above reasons please notify us with an email to info@theorchard.ie noting your name, order number and item details before returning the package to the below address. Please note that cost for posting back a return is responsibility of the customer.

Return Delivery Address:

Attention: Online Purchase Return, 

The Orchard, 

Dublin Road,

Celbridge, 

Co Kildare

Refunds will only be made to the original credit or debit card of purchase.

If you are unhappy with the products or services you have received from us please email us at problems@trader.com. You can also submit your complaint to an online process operated by the European Commission by clicking on this link here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show

 

Cancellation

If for any reason you wish to cancel an order this may be done by contacting our online support on info@theorchard.ie, before 5pm on the day of order. 

We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of these Terms.

This does not affect your statutory rights.


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